Shipping, Returns & Refunds

Shipping

Shipping Rates

Shipping for eligible online orders within the United States starts at $6.99.

Standard orders are generally shipped using ground service through carriers such as USPS or UPS.

Shipping charges may be higher depending on the size, weight, quantity, destination, or special handling requirements of the order. Any applicable shipping charges will be displayed or provided before your order is finalized.

International Shipping

Orders shipped outside the United States are not covered by the $6.99 domestic shipping rate.

International shipping costs vary based on:

Destination country
Package weight
Package dimensions
Shipping carrier
Delivery service selected
Customs or import requirements

International shipping will be quoted separately before the order is completed.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Standard Ground Shipping:
Approximately 3–7 business days after order processing.

2–3 Day Express Shipping:
Approximately 2–3 business days after order processing.

Express shipping is available on eligible orders for an additional charge displayed at checkout or provided in your shipping quote.

Delivery times are estimates and are not guaranteed unless expressly stated by the shipping carrier.

Business days do not include weekends or holidays.

Order processing time is separate from shipping transit time.

Delays may occur due to:

Carrier delays
Weather
Holidays
High order volume
Incorrect or incomplete shipping information
Product availability
Customs processing
International shipping requirements
Events outside of our reasonable control

Signature Requirements

Some orders may require a signature upon delivery.

If a signature is required, the carrier may not leave the package unattended. Customers are responsible for providing a shipping address where someone is available to receive and sign for the package.

A business or other secure delivery address may be helpful for orders requiring a signature.

Business Cards and Third-Party Produced Items

Business cards and certain custom or third-party produced products may require additional production and shipping time.

Business card orders may take approximately 3–4 weeks to produce and deliver.

Production may be delayed by:

Artwork approval
Image or file quality
Design changes
Customization requests
Third-party production schedules

Estimated production and delivery dates are not guaranteed.

Returns

Custom Orders and Package Purchases

The following purchases are considered final sale and non-returnable, except when an item arrives damaged or defective:

Custom orders
Intern Packages
Chapter Leader Packages
Photographer Packages
Other custom, promotional, membership, or bundled packages

If a physical item included with one of these purchases arrives damaged or defective, please contact 420Nurses within 30 days of purchase or delivery.

After reviewing the claim, we may replace the damaged or defective item as appropriate.

We may request photographs or other information to verify damage before issuing a replacement.

Returns on Standard Merchandise

Eligible merchandise that is not customized, personalized, or part of a non-returnable package may be returned within 30 days of delivery.

Approved returns are subject to a 20% restocking fee.

Unless the item arrived damaged, defective, or incorrect due to an error by 420Nurses, customers are responsible for return shipping costs.

To qualify for a return, merchandise should be:

In substantially the same condition in which it was received
Unused and unworn, when applicable
Returned with original packaging, tags, accessories, and components when reasonably possible
Returned within the applicable return period

Shipping and handling charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging

Once the issue has been reviewed, we may provide a replacement, refund, store credit, or other appropriate resolution.

Refunds

Refund Processing

Once an eligible return has been received and inspected, we will review the item and determine whether the refund is approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

For standard merchandise returns, the applicable 20% restocking fee will be deducted from the refund unless the return is due to an item that arrived damaged, defective, or incorrect because of an error by 420Nurses.

Original shipping and handling charges are generally non-refundable, except when required by law or when the return is the result of an error by 420Nurses.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect due to an error by 420Nurses.

Refund Timing

After 420Nurses issues an approved refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Processing times vary by financial institution and payment method.

420Nurses is not responsible for delays caused by banks, credit card companies, or third-party payment processors after a refund has been issued by us.

Partial Refunds

In certain circumstances, only a partial refund may be issued, including when:

An item is returned damaged for reasons not caused by 420Nurses
Parts, accessories, packaging, or components are missing
An item shows signs of use or wear
The return does not meet the requirements of this policy
A restocking fee applies

Refunds for Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect because of an error by 420Nurses, approved refunds will not be subject to the standard 20% restocking fee.

Depending on the circumstances, we may offer a:

Replacement
Full or partial refund
Store credit
Other appropriate resolution

Final Sale Items

Custom orders, personalized merchandise, package purchases, and other items designated as final sale are not eligible for refunds except when the item arrives damaged, defective, or materially different from what was ordered.

Contact Us

For questions regarding shipping, returns, refunds, or an order, please contact us through:

Website: https://420nurses.com/